Refund policy

We have a NO RETURN policy for any of our products due to them being perishable goods.

If you have any questions or queries regarding your order, you can contact us at bitter-sweet24@outlook.com. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we CANNOT accept returns on any of our products due to them being perishable goods.

Refunds

ANY PICK N MIX OR CONFECTIONERY PRODUCTS WILL NOT BE REFUNDED. No refunds are given for any products supplied by Bitter Sweet UK. This is due to them being perishable goods . When purchasing these items you are agreeing to the conditions of this policy and are aware that once purchased at checkout no refunds will be given of any sort.

Once your products leave us

Once an order leaves our premises it becomes the responsibility of the courier, therefore any lost parcels or damaged items must be claimed for through the relevant couriers compensation process. We will assist you in this process as far as providing them with the relevant proof of posting documentation, along with the correct proof of value of the goods but it is the consumers full responsibility to reclaim any money outstanding and not the responsibility of us.

If you wish to cancel your order prior to the goods being despatched a request must be sent to us via email: bitter-sweet24@outlook.com

If the goods have already been paid for a full refund will be issued against the original payment method within 2 working days, including postage costs which may have been incurred, if your order has already been despatched within this time frame, then no refund can be given.